Shipping Policy (Updated on June 1, 2021)
Our team processes your order within 2-5 business days.
For Sculpture / Statue Orders:
If you have ordered a sculpture from us, please expect a longer processing time (usually 2-5 business days) as our artists need the finishing touch on your beautiful pieces and art pieces.
Please take note of this.
Do expect 2 to 4 weeks of shipping delay due the high volume of orders in this pandemic period. USA shipping may be slightly faster than the UK, Canada, Australia and New Zealand orders.
Almost all EU countries, Asian countries, South American countries will experience longer shipping times.
It might delay for more than 4 weeks due to your country's flight restrictions at the moment.
We will try our best to expedite the delivery as we braced ourselves to fight this pandemic.
We sincerely apologize for the delay as we are unable to predict how's this pandemic will evolve and how it will affect international logistics services with a volatile shipping times.
If your orders have not arrived within 90 days of order processing are eligible for refunds or free reshipment. Please contact us at:
support@artlandtis.com for assistance.
It might take a bit longer than expected, especially during any holiday seasons.
Special Note During This Pandemic Situation (Updated: Feb 1, 2021):
For the Canadian customers, Canada Post has informed us that the country is badly affected by the pandemic, and the number of parcels handled has hit a record high. Furthermore, the number of infection cases were recorded high in Canada.
Canadian Post will arrange delivery as fast as possible while ensuring staff safety and complying with relevant local pandemic regulations. The overall delivery time for Canada will be delayed and expected to take around 20-35 days.
As for the other countries, the overall shipment time is expected to be delayed by 7-14 days due to the pandemic precaution arrangements on all major airports.
Please take note in advance if you have orders for the relevant area.